Platform Support Specialist

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Rallyware

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Employee Engagement • Sales Enablement • Training and Onboarding • Corporate Citizenship • Microlearning

51 - 200

Description

• Rallyware’s mission is to provide every member of any distributed group with meaningful opportunities to feel connected, engaged, and valued within the overarching community to unlock their full potential. • Rallyware’s Performance Enablement Platform delivers the right training and business activities to the right people at the right time in the right experience by connecting company-specific business goals with their workforce performance data. • This is a 100% remote role supporting users and Myagi team through chat and email. • As a Platform Support Specialist, you will play a critical role in delivering exceptional customer support to both frontline users and paying admins. • Your primary responsibilities will include providing chat and email support and completing administrative tasks assigned to you.

Requirements

• Previous experience in a customer support role, specifically providing support via chat and email, is essential. • Proficient in utilizing chat and ticketing systems for issue tracking. • Excellent written and verbal communication skills, with the ability to articulate technical concepts clearly and concisely. • Strong problem-solving abilities, with the capacity to troubleshoot and resolve customer issues efficiently over chat. • Detail-oriented and organized, with the ability to accurately document bugs and feature requests. • Ability to effectively communicate and collaborate with cross-functional teams, including product and engineering teams. • Customer-focused mindset, with a strong commitment to delivering exceptional support and ensuring customer satisfaction. • Adaptability and the ability to work in a fast-paced environment with evolving priorities. • Strong interpersonal skills, with the ability to build rapport and establish positive relationships with customers. • Familiarity with knowledge base tools and customer support ticketing systems is a plus.