Customer Support Specialist
November 8
Description
• Provide excellent customer service through email and be ready to assist 40-60 users per day. • Report and escalate requests to Quality Assurance and Development teams in order to improve the overall quality of Readdle products. • Prepare product overview by collecting and analyzing customers' needs, user experience, and the workflow. • Contribute to team efforts to maintain the quality of Readdle products. • Develop and maintain in-depth product knowledge and be on top of industry trends to provide top class service. • Keep our end-user product documentation up to date.
Requirements
• Fluent English. • Excellent problem-solving skills. • Advanced business communication skills. • Ability to work according to a flexible schedule. • The persistent interest in software is a plus. • Geeks are welcome ;)
Benefits
• Customer-centric culture. We put our customers first. It means that every employee can benefit from interacting with our customers directly. It enables us to create and deliver the best solutions for millions of our users. • Professional growth. We are professionals at everything we do. It means we own our decisions, our work, and our results. We provide quality feedback to others and welcome feedback as an opportunity to learn and improve. • A team of amazing people. The greatest power we have is the team. It means we care about each other, ensure transparency, and invest in everyone's success. • Impact on our products. We aim to create valuable products. It means that we improve ourselves constantly by overcoming constraints, simplifying our processes, and improving our capacity. • Innovative culture. We try to be innovative and creative in everything we do. It means that we expect, appreciate and value new ideas.
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