Customer Support Manager
3 days ago
Description
• Lead a helpdesk team to provide a world class support service to our customers • Own CS performance reporting, using metric analysis to drive insight and improvement • Advocate for customers in our product roadmap and our internal and external testing • Optimise use of CS tools and systems for better internal data and service
Requirements
• strong organisational and communication skills • engaging, energising and empathetic • passion for great product experiences
Benefits
• 25 days’ paid vacation • flexible hours • remote work • share options • healthcare • matched pension contribution • home-office & wellness allowances
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