Customer Support Agent

6 days ago

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Ledger

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hardware • smartcard • security • blockchain • bitcoin

501 - 1000 employees

Founded 2014

Description

• We're making the world of digital assets accessible and secure for everyone. • Founded in 2014, Ledger is the global platform for digital assets and Web3. • Ledger has a team of more than 500 professionals developing a variety of products and services to enable individuals and companies to securely buy, store, swap, grow and manage crypto assets. • As part of the Customer Support team, you will be the first point of contact between our customers and the Ledger team, providing quick and efficient technical support.

Requirements

• Previous experience in customer support or in a customer-facing role • Must have a “Customer First” attitude • Outstanding written and verbal skills in English • Ability to learn about hardware & software products and to analyse technical and/or factual data • Proficiency in Google docs, sheets, slides, forms as well as Microsoft Excel & PPT • An interest or curiosity for cryptocurrencies and/or blockchain environments is a plus • Proficiency in Salesforce (or other Customer Experience Management Platforms) is a plus

Benefits

• Training: Get trained and gain experience in one of today's most exciting and growing industries • Equity: Employees are the foundation of our success, and we award stock options so you can share in that success as we grow • Medical: Comprehensive health insurance policy offering extensive medical, dental and vision care coverage • Well-being: Personal development, coaching & fitness with our dedicated partners • Vacation: 28 days of paid leave per year • Social: Frequent social events, snacks and drinks in our Holborn office • High tech: Access to high performance office equipment and gadgets, including Apple products • Transport: Ledger reimburses part of your preferred means of transportation • Discounts: Employee discount on all our products.