Executive Support Specialist - Customer Service
Yesterday
Description
• Handle customer service inquiries, manage general inquiries, and schedule appointments • Determine and fulfill clients’ needs, resolve complaints, and follow up to ensure satisfaction • Process orders, forms, applications, and requests • Maintain records of customer interactions, transactions, comments, and complaints • Provide customer relationship management, database maintenance, and feedback analysis • Perform data entry, update records, and ensure data accuracy • Answer and manage phone calls, handle emails, and manage voicemail • Perform general administrative duties, including managing files and records • Manage social media accounts, respond to comments and messages, and schedule content • Schedule and manage appointments, set reminders, and coordinate meetings • Conduct market research, gather information on industry trends, and perform competitor analysis • Collaborate and communicate with co-workers • Perform other duties as assigned by the executive or management team.
Requirements
• Excellent communication skills. • Strong customer service orientation and interpersonal skills. • Exceptional organizational, time-management, and multitasking abilities. • Proficient in customer service software, CRM tools, Microsoft Office Suite, and quick to learn new systems. • High accuracy and attention to detail for data entry and administrative tasks. • Knowledge of social media management, market research, and competitor analysis. • Problem-solving skills and ability to work under pressure. • Self-motivated, flexible, and adaptable to changing priorities. • Collaborative and team-oriented.
Benefits
Permanent Work-from-Home Setup • Competitive Salary • HMO Coverage • Mental Health Programs • Maternity Assistance through HMO • Paid Vacation Leave • Technology Allowance • Internet Allowance • Weekly Payouts • Career Growth and Advancement Opportunities
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