Application Engineer
November 12
Description
• Provide escalated support for eDiscovery applications such as Relativity and Brainspace. • Address complex technical issues in collaboration with Systems, Storage, and Network Engineers. • Enhance the security, reliability, and performance of applications through regular updates, vulnerability remediation, and ensuring system uptime. • Perform upgrades and other maintenance tasks during scheduled maintenance windows following a change management process. • Monitor and manage technology platforms including SQL, RabbitMQ, and Elastic. • Develop and implement SQL scripts for report generation and data manipulation within eDiscovery databases. • Responding to ticket escalations, working tickets through resolution, regularly updating tickets with status. • Create and maintain comprehensive documentation such as FAQs, Knowledge Base articles, troubleshooting guides, and SOPs. • Mentor junior staff and provide training to enhance their skills in managing complex issues. • Respond to critical alerts during the working day, and after hours per the published on-call rotation schedule.
Requirements
• Relativity Certified Administrator (RCA) or equivalent experience. • Bachelor's degree in IT, or equivalent experience in a related field. • Minimum of 5 years in IT or eDiscovery. • Proficiency in SQL, with strong skills in creating dynamic queries using T-SQL. • Strong working knowledge of PowerShell scripting. • Skills in profiling and monitoring network, disk, SQL Server, and other infrastructure components. • Relativity Infrastructure Specialist (RIS) certification or equivalent experience. • Experience troubleshooting and maintaining Brainspace, Reveal, Nuix, LAW, or other eDiscovery platforms. • Proficiency in OS-level troubleshooting with Windows Server or Linux. • Experience working with AWS public cloud infrastructure. • Proficiency in Python, Ansible, Terraform or similar scripting and DevOps tools.
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