Customer Success Manager

3 days ago

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RepeatMD

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fintech • healttech • martech • medical spas • dermatologist

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💰 Venture Round on 2023-06

Description

• Unlocking the Ageless Revolution for Patients and Practices: • With 1.5 million users, over $1 billion in revenue, and ranking among the Top 200 apps globally, RepeatMD is leading the charge. • Fresh off our Series A, we're expanding into new verticals. • Today, as a B2B SaaS company in the Aesthetics and Wellness Industry, we proudly serve 3,000+ clients across all 50 states—and we’re just getting started on going global. • As a Customer Success Manager, you are passionate about building strong relationships with clients and ensuring they receive the best experience possible. • You enjoy helping clients get the most out of a product and are proactive in finding solutions that enhance client success. • The Customer Success Manager will be responsible for managing relationships with RepeatMD’s SMB clients, working to ensure they fully leverage our SaaS solutions and meet their business goals. • Managing a portfolio of approximately 75 accounts, you will be the main point of contact, focusing on driving product adoption, satisfaction, and retention.

Requirements

• 1-3 years of experience in customer success, account management, or a related client-facing role, ideally within a SaaS or technology setting. • A strong client-centric mindset, with the ability to build and maintain positive client relationships. • Excellent verbal and written communication skills, with an ability to engage clients effectively. • Proactive problem-solving skills, with strong organizational skills and attention to detail. • Ability to manage multiple accounts and prioritize tasks effectively. • Basic understanding of SaaS products and comfort with technology. • Willingness to stay updated on industry trends and best practices in customer success. • Eagerness to grow within a dynamic, fast-paced startup environment.

Benefits

• Competitive salary • Employee Bonus Plan • Medical, Dental, Vision, and 401k through Justworks • Stock options • Unlimited PTO • Parental leave; (12-weeks maternity and 4-weeks paternity leave) because we know that being a parent is the most important job you’ll ever have.