Pearson VUE
Pearson VUE is a global leader in computer-based testing, providing a wide range of credentialing and certification exams for various industries. They support test-takers and test owners by offering resources, scheduling options, and accommodations to ensure equitable access to testing. Their mission is to empower candidates and enrich communities through the delivery of high-stakes exams that validate professional skills and knowledge, contributing to career advancement and industry standards.
computer-based testing • electronic testing • psychometric services • test development • test delivery
Customer Success Manager - Enterprise
December 9, 2024
Pearson VUE
Pearson VUE is a global leader in computer-based testing, providing a wide range of credentialing and certification exams for various industries. They support test-takers and test owners by offering resources, scheduling options, and accommodations to ensure equitable access to testing. Their mission is to empower candidates and enrich communities through the delivery of high-stakes exams that validate professional skills and knowledge, contributing to career advancement and industry standards.
computer-based testing • electronic testing • psychometric services • test development • test delivery
📋 Description
• The Enterprise Customer Success Manager role is crucial for ensuring customers achieve success with Pearson’s Workforce Skills products • Build strong relationships with customers and internal teams • Work hand-in-hand with our implementation team to ensure a rock-solid customer handoff • Leverage knowledge about Pearson’s skills ecosystem to be a strategic partner for customers
🎯 Requirements
• Prior experience working in a Customer Success role • Prior experience supporting enterprise-level customers • Deep understanding of a successful customer success motion including: The handoff between the Implementation team and CSM, Using data to guide decisions and drive customer health, Identifying customer goals and understanding how to help the customer achieve them • Ability to develop customers into champions and advocates • Ability to build strong relationships with internal teams • Actions needed to be taken to ensure a successful renewal • Excellent project management skills and able to effectively manage time & prioritize tasks • Excellent written, interpersonal, and verbal communication skills with great attention to detail • Flexible and willing to adapt processes, workflows, and customer management in an ever-changing environment • Are coachable and receptive to feedback
🏖️ Benefits
• This position is eligible to participate in a sales incentive plan • Information on benefits offered is available here
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🇺🇸 United States – Remote
💵 $95k - $110k / year
💰 Private Equity Round on 2022-01
⏰ Full Time
🟡 Mid-level
🟠 Senior
🏆 Customer Success
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