Customer Success Manager - Enterprise

December 9

🇺🇸 United States – Remote

❄️ Minnesota – Remote

Although this job is listed in Minnesota, this company may be open to hiring remote in other states.

💵 $85k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Pearson VUE

WebsiteLinkedInAll Job Openings

computer-based testing • electronic testing • psychometric services • test development • test delivery

1001 - 5000 employees

Founded 1994

📚 Education

🛍️ eCommerce

☁️ SaaS

Description

• The Enterprise Customer Success Manager role is crucial for ensuring customers achieve success with Pearson’s Workforce Skills products • Build strong relationships with customers and internal teams • Work hand-in-hand with our implementation team to ensure a rock-solid customer handoff • Leverage knowledge about Pearson’s skills ecosystem to be a strategic partner for customers

Requirements

• Prior experience working in a Customer Success role • Prior experience supporting enterprise-level customers • Deep understanding of a successful customer success motion including: The handoff between the Implementation team and CSM, Using data to guide decisions and drive customer health, Identifying customer goals and understanding how to help the customer achieve them • Ability to develop customers into champions and advocates • Ability to build strong relationships with internal teams • Actions needed to be taken to ensure a successful renewal • Excellent project management skills and able to effectively manage time & prioritize tasks • Excellent written, interpersonal, and verbal communication skills with great attention to detail • Flexible and willing to adapt processes, workflows, and customer management in an ever-changing environment • Are coachable and receptive to feedback

Benefits

• This position is eligible to participate in a sales incentive plan • Information on benefits offered is available here