Lead Product Designer

February 11

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Replicant

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Replicant is a company that provides an advanced conversational AI platform designed to autonomously resolve customer service interactions. Their technology helps businesses enhance efficiency and customer satisfaction by resolving up to 80% of customer inquiries without the need for additional agents. The platform excels in reducing handle times, improving CSAT scores, and decreasing agent turnover. Replicant's solutions are utilized across various industries such as insurance, healthcare, consumer services, retail, and transportation. The platform is enterprise-grade, offering reliable, human-sounding AI interactions with sophisticated voice and transcription capabilities, ensuring accuracy and security for their clients.

Artificial Intelligence • Telephony • Machine Learning • Conversational AI • TTS

51 - 200 employees

🤖 Artificial Intelligence

🏢 Enterprise

📋 Description

• Partner closely with product managers and engineers on continuous discovery, delivery, and iteration of our products to create the most intuitive and elegant solutions possible • Interface with cross-functional stakeholders and leadership to shape Replicant’s strategic long-term design direction, while also defining the short-term tactics of a variety of Replicant’s visual and voice products. Not just “How it looks” but “What should we build?" • Own the end-to-end design process with input from the cross-functional team • Roll up your sleeves and create high-fidelity mockups and prototypes • Conduct user research and testing to continually validate and refine design solutions • Regularly present and communicate your design solutions to the wider cross-functional team. You know how to present your designs effectively and persuasively, while maintaining a growth mindset and being open to iterating based on feedback • Collaborate with, and help mentor other designers by providing and receiving feedback on design solutions to ensure we build the highest quality product • Create and update design documentation for the engineering team • Contribute to the Replicant design system and component library along with other designers

🎯 Requirements

• 5+ years of professional design experience working cross-functionally with product and engineering • A strong understanding of and ability to advocate for human-centered design principles • Proficiency with Figma for creating high-fidelity mockups and prototypes. • Strong UX and visual design skills, with a keen eye for good design • High attention to detail with the ability to create pixel-perfect designs • Experience bringing structure to ambiguous problems, developing strategy, and adapting to change • Excellent communication skills, with an ability to collaborate and influence cross-functional stakeholders • An appetite to constantly improve your skills, quality of work, and collaborate with a fun team along the way

🏖️ Benefits

• Remote working environment that respects time zone differences • Highly competitive salaries, equity, and for US Employees, a 401(k) plan • Top of the line healthcare (medical, vision, and dental) • Health and Wellness Perk • Equipment Stipend • Flexible vacation policy • Amazing team trips & offsites where you can find our CEO baking bread for the team • Replicants are eligible for a 5-week sabbatical after being at the company for 4.5 years