Customer Support Representative

April 16

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ResMed

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ResMed is a global leader in sleep technology and respiratory care, focused on improving out-of-hospital care to enhance the health and quality of life for individuals with chronic diseases. With over 30 years of innovation, ResMed develops life-changing technology and provides software platforms that support medical professionals and caregivers in helping patients manage their health from home or in preferred care settings. The company is committed to diversity and inclusion, supporting a wide range of professionals in building meaningful careers, and shaping the future of connected health care with the goal of impacting 250 million lives worldwide.

Sleep apnea • COPD • Out-of-hospital care • Home medical equipment • durable medical equipment

5001 - 10000 employees

Founded 1989

⚕️ Healthcare Insurance

☁️ SaaS

💰 Post-IPO Debt on 2019-07

📋 Description

• Identify customer issues and provide solutions • Provide consultative responses to technical and non-technical questions • Diagnose and resolve customer questions/problems via phone/electronic communication • Interact with customers to troubleshoot and resolve complex issues • Document new issues, FAQs, resolutions for knowledge base • Identify critical issues, provide proactive communication and product fixes • Track and document inbound support requests • Stay abreast of current technology in products and design changes

🎯 Requirements

• Brightree software application experience • Experience in HME, Home health or healthcare industry preferred • Prior help desk experience providing software support to external customers • Technical aptitude and troubleshooting skills to tackle problems logically • Proven ability to resolve challenging issues in a timely manner • Experience working in a remote workforce • Quick learner, self-directed, motivated with dedication to tasks • Ability to work in a fast-paced, collaborative environment • Great attitude, willingness to learn and improve • Bachelor’s degree in finance, business, healthcare, technology or relevant field preferred; equivalent combination of education and experience will be considered • Proficient in Microsoft products (Outlook, Word, Excel) • Salesforce experience preferred

🏖️ Benefits

• comprehensive medical, vision, dental, and life • AD&D, short-term and long-term disability insurance • sleep care management • Health Savings Account (HSA) • Flexible Spending Account (FSA) • commuter benefits • 401(k) • Employee Stock Purchase Plan (ESPP) • Employee Assistance Program (EAP) • tuition assistance • 15 days Paid Time Off (PTO) in the first year • 11 paid holidays plus 3 floating days • 14 weeks of primary caregiver leave or two weeks of secondary caregiver leave