Billing Service Implementation Specialist

November 1

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RethinkFirst

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Description

• Ensures strict HIPPA-compliant confidentiality with all client-related data. • Identifies and recommends opportunities to improve the quality of services. • Makes recommendations to Rethink leadership to enhance customer experience. • Develops and manages new customer onboarding & implementation processes. • Documents and communicates payor billing requirements to team members. • Facilitates regular customer kick off calls during implementation process. • Attends post-implementation customer meetings as needed. • Manages account onboarding for smooth transition to billing. • Communicates regular updates to Billing team regarding customers onboarding. • Assists/complete account set-up tasks in a timely manner. • Researches payor rules as needed and updates internal payor knowledge base. • Monitors and updates status of accounts onboarding for consistent tracking. • Works with team to provide best customer experience possible.

Requirements

• Minimum 3-5-year Insurance Billing experience • Minimum 3-5-year Customer Service experience • Previous ABA/mental health billing experience • Strong verbal and interpersonal skills • Positive attitude and love a good challenge • Strong written and oral communication skills • Exceptional attention to detail and highly organized • Self-motivated with team mentality • Previous medical billing experience specifically with speech, occupational and physical therapy (preferred) • Bachelor’s degree preferred (preferred) • Minimum of 5-10 years of Insurance Billing Experience (preferred) • Leadership or training experience (preferred) • Proficient using Microsoft Suite (Excel, Outlook, Word) (preferred) • Experience using billing software Kareo or Azalea (preferred)

Benefits

• PTO after a 90-day introductory period • Paid Holidays • Generous Health, Dental & Vision benefits package • 401k + Matching