Director of Customer Success
December 6
Description
• Develop and execute strategies to drive customer success and retention • Lead and mentor a team of customer success managers • Define and implement processes and best practices for customer success operations • Collaborate cross-functionally with sales, product, and support teams • Monitor key performance metrics • Conduct regular performance reviews • Serve as a point of escalation for complex customer issues • Develop and maintain strong relationships with key stakeholders • Stay informed about industry trends and best practices • Drive initiatives to expand revenue opportunities
Requirements
• Leadership experience in managing and mentoring Customer Success teams at the Director level • Experience overseeing and growing a multi-million dollar Annual Recurring Revenue (ARR) portfolio • Extensive experience in high-level customer-facing roles • Proven track record in developing and executing comprehensive customer retention strategies • Expertise in scaling customer enablement programs • Demonstrated history of delivering exceptional customer experiences • Strong intellectual curiosity and commitment to continuous learning • Deep empathy for customer needs with passion for driving revenue growth • In-depth understanding of SaaS business models • Highly analytical and process-driven • Inspirational leader
Benefits
• Inclusive workplace • Accommodations available for applicants with disabilities
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🇺🇸 United States – Remote
💵 $176k - $264k / year
💰 $150M Series D on 2021-11
⏰ Full Time
🔴 Lead
🏆 Customer Success
🦅 H1B Visa Sponsor