Reverence Care
Reverence Care is a company that provides comprehensive scheduling services for home care providers. By offering both 'out of hours' and daytime coverage, Reverence helps eliminate operational pain points, reduce burnout for schedulers and staff, and enable cost-effective growth for organizations. The company specializes in seamlessly integrating with existing workforce management platforms to support staffing operations and improve overall effectiveness. Reverence's solutions are particularly beneficial for organizations looking to manage growth without the need to expand internal staff prematurely. The company focuses on reducing churn, particularly in staffing roles, and ensures that organizations maintain operational stability even when key personnel leave. Reverence partners with organizations to enhance their staffing capabilities while prioritizing strategic operations and client relationships.
Customer Operations Team Lead
February 8
Reverence Care
Reverence Care is a company that provides comprehensive scheduling services for home care providers. By offering both 'out of hours' and daytime coverage, Reverence helps eliminate operational pain points, reduce burnout for schedulers and staff, and enable cost-effective growth for organizations. The company specializes in seamlessly integrating with existing workforce management platforms to support staffing operations and improve overall effectiveness. Reverence's solutions are particularly beneficial for organizations looking to manage growth without the need to expand internal staff prematurely. The company focuses on reducing churn, particularly in staffing roles, and ensures that organizations maintain operational stability even when key personnel leave. Reverence partners with organizations to enhance their staffing capabilities while prioritizing strategic operations and client relationships.
📋 Description
• Leading Customer Operations team • Managing client management processes • Overseeing hiring and training of scheduling specialists • Driving operational excellence with data-driven approach • Conducting quality assurance reviews for team operations • Managing internal training materials
🎯 Requirements
• Strong business judgment and bias toward action • Ability to use data for decision-making • Comfort with ambiguity • Experience managing front-line workforce • Familiarity with Microsoft/Google Workspace, especially Excel & PowerPoint • Experience with ticketing systems (e.g. Zendesk) a plus • Enthusiasm, positivity, and proactivity
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