Client Experience Manager
December 10
Description
• As part of the Client Experience team, shape how the business reports, understands and acts on client results, requests and feedback. • Focus on operational processes and procedures that improve client interactions and satisfaction. • Collaborate closely with operational and technical teams to optimize processes.
Requirements
• 5-7 years of leading operations and/or providing the client experience/success function in a previous role • understanding of operations and reporting needs. • General understanding of a payer organization. Able to travel frequently; process-oriented versus relationship-focused like Client Success role.
Benefits
• Freedom to work from wherever you work best and a home office stipend to make it happen • Meaningful equity and 401k matching • Unlimited PTO and wellness reimbursements • Comprehensive health plans with generous contribution to premiums • Mental and physical wellness support through TalkSpace, Teladoc, and One Medical subscriptions
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