January 17
🇺🇸 United States – Remote
💵 $90k - $105k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
👮♂️ Security Engineer
🦅 H1B Visa Sponsor
• Join Rightway as an innovative IT and Security Support Engineer, a pivotal role where you’ll have the opportunity to independently address challenges, triage security alerts, and support our IT Service Desk queue. • Respond to routine security alerts using a clearly defined playbook in collaboration with the security team. • Work alongside the IT team to manage, prioritize, and resolve service desk tickets efficiently. • Support IT and Security operations by handling employee onboarding, offboarding, and access control modifications in accordance with HITRUST requirements. • Document critical IT and Security processes under the direction of the respective teams. • Assist in gathering evidence for SOC2 and HITRUST audits. • Leverage a modern technical stack including MacOS, Okta, and JAMF to proactively address technical issues and support Rightway employees.
• Minimum of 3 years of relevant experience in IT support or a related field. • Proficiency with MacOS software, hardware, and deployment strategies in an enterprise setting. • Significant experience with technologies such as Okta, JAMF, Google Workspace Admin, Zscaler, Atlassian, Crowdstrike, Meraki (or other enterprise networking), and similar tools. • Strong interest in developing cybersecurity expertise while continuing to work in an IT service desk role. • Utilizes critical thinking to troubleshoot and resolve technical issues. • Enjoys a schedule based on typical corporate business hours (Eastern Standard Time). • Demonstrates professionalism and a calm approach when collaborating with diverse stakeholders, including during challenging situations. Remains flexible and positive when navigating unexpected challenges, helping to maintain excellent service and employee satisfaction.
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