Associate Solutions Engineer

April 10

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RingCentral

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RingCentral is a leading global provider of cloud-based communications and collaboration solutions for businesses. It offers a comprehensive suite of services including voice, video, messaging, and collaboration tools that integrate seamlessly across devices to enhance communication and productivity. Over 400,000 organizations worldwide, from small businesses to Fortune 1000 companies, rely on RingCentral to connect teams, manage customer interactions, and conduct virtual events. With its robust and secure platform, RingCentral empowers businesses to stay connected and efficient, supported by AI-driven capabilities and a strong emphasis on innovation and reliability.

Cloud-based business phone systems • virtual PBX • unified communication • smartphone apps • Internet fax

5001 - 10000 employees

Founded 1999

📡 Telecommunications

☁️ SaaS

📋 Description

• Say hello to opportunities. • We’re RingCentral and we’re happy someone as talented as you is considering this role. • We are seeking a motivated and enthusiastic recent graduate to join our team. • The ideal candidate should have a passion for telecommunication technology (UCaaS) and a desire to pursue a career in sales engineering. • Responsibilities include building solid sales and technical expertise through 12 to 24-month progressive onboarding, developing and maintaining expert understanding of RingCentral applications and products, assisting SE team, managing customer feature requests, providing pre-sales technical and sales support.

🎯 Requirements

• Excellent written and verbal communication skills • Excellent presentation and demonstration skills • Ability to teach other members of the team and act as a mentor as required • Requires an action oriented individual with a very strong initiative to be successful • Willingness to take ownership of accounts and account related actions • Must be able to coordinate across various groups and functional teams • Ability to complete job responsibilities with minimal supervision • Demonstrate ability to implement, drive and track projects • RingCentral product experience and/or relevant experience in key competitor offerings in technology area of emphasis are preferred, but not required • Knowledge and demonstrated operating experience in one or more of the following areas of specialization: Voice, Video, Mobile Communications, Fixed Mobile Convergence is a plus • Understanding and conversant about company, solutions and product strengths, weaknesses, opportunities and threats • Excellent analytical and problem solving skills • Experience in VoIP network architecture, products, protocols, and solutions is preferred, but not required • Pre-Sales experience is a plus • Telecommunications background (with telephony and Soft Switch emphasis preferred, but not required) • Some understanding of software development technologies is desirable • Experience with telecommunications network design, architecture, and support is a plus • Some experience with project management and resource tracking desired, but not required • Understanding of VoIP and data networking protocols including: SIP, RTP, HTTP/S, etc is Preferred, but not required

🏖️ Benefits

• Comprehensive medical, dental, and life insurance • Pension • ESPP/KEEB • Paid time off and paid sick leave • Paid maternity, paternity & parental leave • Wellness programs including 1:1 coaching and meditation guidance with TaskHuman and HeadSpace • Employee Assistance Program (EAP) with counseling sessions available 24/7 • Free legal services that provide legal advice, document creation and estate planning • Employee bonus referral program