Clinical Support Specialist - Virtual Healthcare
October 20
🇺🇸 United States – Remote
💵 $23 - $27 / hour
⏰ Full Time
🟢 Junior
💝 Customer Support
🚫👨🎓 No degree required
Description
• The Clinical Support Specialist (CSS) will provide administrative and clinical support to our Care Team of mental health specialists (Patient Engagement Specialists, Care Navigators, LCSWs, ARNPs) • Responsible for managing patient administrative tasks including appointment scheduling/rescheduling, inbound call routing, and billing questions • Assist with clinical administrative workflows including audits/chart reviews, special projects, • Process documents to optimize patient care
Requirements
• 2+ years in virtual clinical administration preferably in geriatrics, dementia care and/or chronic outpatient care. Virtual experience preferred • Impeccable attention to detail and ability to multitask • Demonstrated ability to pivot and adapt swiftly to changing priorities • Strong verbal and written communication skills • Ability to work independently in a remote environment • Strong working proficiency with Google and Office Suite (G-Suite products including Gmail, Calendar, Chat, and Microsoft Office product including Word and Excel) • Proficiency with electronic health records systems (EHR) and practice management software (Athena preferred) • Experience with medical billing and insurance claims preferred • Excellent organizational and time management skills with a proven ability to meet critical deadlines • Knowledge of HIPAA compliance standards required • Passion for supporting high quality dementia care and improving patient/caregiver experiences
Benefits
• Development, mentoring and training programs designed to help you chart your dream career and make sure you are learning everything you need to know as you gain more responsibility • Fast growth company with opportunities to take on more responsibility or develop into new roles • Remote from home opportunity; expected hours M-F 9a-5p CST • Competitive compensation • Annual bonus eligibility • 401(k) plan with a healthy match • Equity in the form of stock options • Medical, Dental and Vision coverage for you and your family • Life insurance and Disability • Well-being and Remote Work stipend • Generous Paid Time Off
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