Client Success Engineer

March 13

☕ Washington – Remote

Although this job is listed in Washington, this company may be open to hiring remote in other states.

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧑‍🔧 Technical Customer Success Manager

Apply Now

Receive Emails with Similar Jobs

Rithum

WebsiteLinkedInAll Job Openings

Rithum is a leading e-commerce platform designed to help brands, retailers, and suppliers scale their operations by providing connected commerce solutions. The platform offers a range of services including marketplace management, marketing solutions, delivery and fulfillment, and supplier discovery, all powered by AI. With its robust network, Rithum enables seamless multichannel strategies that optimize both marketing and operational efficiencies for its clients.

Retail • E-Commerce • Software • AI • Product Content Management

501 - 1000 employees

Founded 1997

🛍️ eCommerce

📋 Description

• As a Client Success Engineer, you play a pivotal role in ensuring the ongoing success and satisfaction of clients by providing expert technical guidance and hands-on support throughout their journey with our SaaS e-commerce platform. • In this role, you focus on managing post-sale client relationships, ensuring smooth onboarding, addressing technical challenges, and optimizing the client experience. • You act as a trusted technical advisor, delivering high-quality service, and ensuring clients achieve maximum value from the platform.

🎯 Requirements

• 2+ years of experience in a client-facing technical role within SaaS, ideally in onboarding or client success. • Fluent in both written and spoken English. • Experience working with product data feed formats (XML, TXT, CSV, JSON) and familiarity with FTP protocols. • Strong working knowledge of Excel and HTML. • Proven ability to manage multiple complex client projects simultaneously. • Strong problem-solving skills with a focus on client satisfaction. • Excellent time management and prioritization skills. • Strong documentation and process development skills. • Experience in delivering software training content. • Strong communication and presentation skills, both written and verbal. Strong client relationship-building skills, with a focus on ensuring long-term client success and loyalty. • The ability to manage multiple priorities in a fast-paced and dynamic environment; staying agile and adaptable to changing priorities and client requirements.

🏖️ Benefits

• Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1 • A 6% 401(k) match • Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days • 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave • Accident, critical illness, and hospital indemnity insurance • Pet insurance • Legal assistance and identity theft insurance plans • Life insurance 2x salary • Access to the Calm app and the Employee Assistance Program • $65/month Remote work stipend for internet • Culture and team-building activities • Tuition assistance • Career development opportunities • Charitable contribution match up to $250 per year