Service Engineer, Rittal Automation System

3 days ago

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Rittal North America LLC

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Enclosure Solutions for Industrial and IT Applications • Enclosure Solutions for Oil & Gas Exploration & Production • Enclosure Solutions for Air and Rail Transportation Infrastructure • Enclosure Solutions for Power Generation & Renewable Energy Systems • Enclosure Solutions for Food & Beverage

501 - 1000

Description

• Provides daily support to Rittal’s customers and Rittal Outside Sales Engineers as it relates to Rittal Automation Systems (RAS) machines or supplemental products. • Troubleshoot via phone or on-site the end customer concerns as they arise in a timely manner to meet and exceed company targets. • Supports customers by being “on call” as needed. • Support the implementation, installation and repairing of RAS machines. • Train customers on the operation of RAS machines and software interfaces. • Assist with setup and demonstration of RAS machines during trade show and customer events. • Strives for continuous improvement of equipment and processes by giving feedback that will improve the reliability and technology. • Coordinate other sub-contractors as needed during installation, repairs. • Available for extensive travel to customer locations in North America (including Canada and Mexico) and Germany - up to 75%. • On-going communications with Rittal Headquarters and Kiesling located in Germany regarding products, quality or any other issues regarding RAS. • Performs other duties as assigned.

Requirements

• B.S. degree with major in Electrical or Electronic Engineering or equivalent training required. • Technical certification with PLC or CNC Controls or computers a plus. • Five plus years work experience in Controls Engineering or CNC Machines with plant floor experience required. • Knowledge of pneumatics and vacuum systems, electricity (AC/DC), step up/step down transformers, single and three phase power up to 460 volts, linear actuator motors. • Working knowledge of CAD/AutoCAD drawing for importing customer documentation into the RAS software. • Must be able to visually communicate concepts, reading drawings and be very detailed. • Working knowledge of PLC logic and process troubleshooting. • Basic understanding of drilling, tapping, and milling of metal parts and the ability use measurement instruments. • Working knowledge of NEC and ANSI codes. • Working knowledge of NC programming language. • Conversational and technical knowledge of the German language is a plus. • Experience with Microsoft products, including working knowledge of Word and Excel. • Ability to ask for and follow supervisor’s instructions. • High level of interpersonal skills to work effectively with technical as well as non-tech personnel. • Ability to work independently as well as a member of a multi-functional team. • Excellent Verbal and written communication skills. • Interpersonal, problem-solving, decision making skills, ability to concentrate and pay close attention to details and handle multiple tasks simultaneously. • Must be available to work daily/weekly overtime as needed.