Global Director - Managed Services

November 7

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Rockwell Automation

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Industrial Automation • manufacturing • safety products • automation systems • drives

10,000+

💰 Grant on 2023-07

Description

• This position provides overall direction and management for global virtual infrastructure, server, network, and cyber security operations. • You will have P&L accountability, work with customers and across Rockwell product teams. • Delight Rockwell customers with world class OT/IT Build, Operations, and Security Services. • Influence road maps of Rockwell Product teams with reliability, supportability, and security data. • Drive efficiencies in operational and security processes to improve customer satisfaction and meet margin targets. • Provide reporting and interface with customers on the effectiveness of the services. • Day to day management and continuous improvement of Rockwell's global Remote Management, Incident, and Security Operations Centers. • Lead a team of security and operational engineers in the execution of Remote Monitoring, Support, and Incident Management service delivery.

Requirements

• An obsession with the customer's business operations and experience with Rockwell's products and services. • Understanding of IT/OT interfaces with the ability to see the point of view and satisfy the requirements from Manufacturing, CISO, and IT Operations. • Deep expertise driving 99.99% availability across infrastructure, application, manufacturing, and support at scale • Deep expertise managing Security Operations Centers and partnering with customers to reduce their risk profile. • Strong, customer focused, communication skills and an appreciation for the requirements of high volume, high reliability, and high risk demands of manufacturing environments. • Bridge the IT/OT divide at Rockwell customer environments, driving ITIL processes wherever possible. • Experience in continuous improvement.

Benefits

• Health Insurance including Medical, Dental and Vision • 401k • Paid Time off • Parental and Caregiver Leave • Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.