Global Director - Managed Services

6 days ago

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Rockwell Automation

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Industrial Automation • manufacturing • safety products • automation systems • drives

10,000+

💰 $1M Debt Financing on 2006-09

Description

• This position provides overall direction and management for global infrastructure, server, network, and cyber security operations including implementation and ongoing technical support, for Rockwell Automation's Managed Services customers. • You will have P&L accountability, work with customers and across Rockwell product teams to deliver reliable manufacturing operations and security services to over 400 customers. • You will have a globally dispersed team of approximately 150 employees dedicated to OT SOC/NOC capabilities, multiple 3rd party managed service providers, and variable staff in support of customer projects. • You will report to the Global Senior Director, Managed & Support Services. • Delight Rockwell customers with world class OT/IT Build, Operations, and Security Services. • Influence road maps of Rockwell Product teams with reliability, supportability, and security data from production environments, customer feedback, and the support burden on the Managed Services team. • Drive efficiencies in operational and security processes to improve customer satisfaction and meet margin targets. • This includes the continuous improvement of Operational and Security tooling, and creating business cases for tool investment. • Drive best in industry processes for preventing and responding to operational or security incidents, working with business development teams to set and maintain SLOs/SLAs. • Provide reporting and interface with customers on the effectiveness of the services and maintain healthy relationships. • Drive and take ownership for developing connections with other teams (Capabilities, Customer Success, Sales…) that help deliver profitably with customer experience in mind. • Day to day management and continuous improvement of Rockwell's global Remote Management, Incident, and Security Operations Centers. • Provide effective and efficient utilization of resources to sustain customer systems and services required to meet customer expectations. • Responsible for performance management and career development of all assigned personnel.

Requirements

• An obsession with the customer's business operations and experience with Rockwell's products and services. • Understanding of IT/OT interfaces with the ability to see the point of view and satisfy the requirements from Manufacturing, CISO, and IT Operations. • Deep expertise driving 99.99% availability across infrastructure, application, manufacturing, and support at scale • Deep expertise managing Security Operations Centers and partnering with customers to reduce their risk profile. • Strong, customer focused, communication skills and an appreciation for the requirements of high volume, high reliability, and high risk demands of manufacturing environments. • Bridge the IT/OT divide at Rockwell customer environments, driving ITIL processes wherever possible. • Experience in continuous improvement. • Bachelor's Degree or equivalent experience. • Legal authorization to work in the US is required. • Ability to travel up to 25% of the time.

Benefits

• Health Insurance including Medical, Dental and Vision • 401k • Paid Time off • Parental and Caregiver Leave • Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.