Site Reliability Engineer

March 28

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RSI

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RSI is a technology company that creates people-first tax and revenue solutions for government agencies. With nearly three decades of experience, RSI specializes in modernizing legacy revenue systems and improving tax compliance, revenue collection, and citizen engagement for local, state, and federal government agencies. Their Government Premier platform provides flexible and transparent solutions tailored to the tax and revenue needs of public sector clients. RSI is dedicated to empowering government agencies across North America to efficiently adapt to changing tax legislation and leverage data transparency. They offer a service-oriented integration approach, ensuring seamless collaboration with existing systems.

Integrated Tax Systems • Tax Discovery & Enforcement Solutions • Audit Case/Correspondence • Revenue Program Management • Decision Analytics

501 - 1000 employees

Founded 1994

🏛️ Government

🤝 B2B

💰 Private Equity Round on 2020-07

📋 Description

• The Site Reliability Engineer is responsible for designing, building and maintaining the infrastructure, networking and third party integrations necessary for creating a highly available/reliable solution for running a n-tier application. • This role requires designing and maintaining fault tolerant systems that meets the reliability and availability requirements from a SLA commitment standpoint. • They work closely with Solution & System Architects, third party vendors, Clients and Cloud Service Engineers to assist with architecting and designing the infrastructure solution. • They help assure environments are appropriately sized to meet the business objectives and assure reliability/availability of nonproduction and production regions based on the desired SLA commitments. • Internally this role is titled Engineer (SRE), Sr. Associate.

🎯 Requirements

• BS in Computer Science, related field or relevant work experience • 3+ years of SRE experience • Maintain and manage system documentation, configuration procedures • Good understanding of relational databases or database systems • Experience working in a Windows/Linux Environment providing system analysis and support • Maintain and manage the core infrastructure • Debug production issues as it relates to infrastructure and network problems • Collaborate or own the implementation of system components including new servers, hardware, software, and upgrades • Mentor & onboard junior members of the team • Participate in an on-call rotation with other team members. • Participate in the post-mortem review of incidents for Root Cause Analysis (RCA) • Experience with SQL Server Administration • Experience with integration and administration of third-party tools • Extensive experience working in a Windows/Linux Environment providing system analysis and support • Ability to work independently and adapt to changing priorities • Analyze previous incidents to identify trends to better predict issues and develop mitigation strategies.