Customer Service Project Management, Principal

2 days ago

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Rue La La

WebsiteLinkedInAll Job Openings

501 - 1000

💰 $22M Series A on 2012-01

Description

• Partner with customer service operations and other teams to deliver process improvements • Create detailed project plans and assess the organization’s launch readiness • Work with CS leadership and operations to ensure projects are implemented in a timely manner • Conduct project kick-off meetings and regular check-ins • Develop a project backlog for technical team development

Requirements

• Bachelor’s degree • Proficient in relevant computer applications • 3-5 years of project/program experience, preferably in customer experience • Strong listening, written and verbal communication skills • Knowledge of customer service practices and principles • Ability to work effectively with tight deadlines in a fast-paced environment • Attention to detail and ability to manage multiple priorities

Benefits

• 401(k) match • Bonus/Commission • Equity • Variety of benefits • Equal pay for equal work