Director of Strategy and Operations

7 hours ago

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Teletherapy • Psychiatry • Therapy • Clinical Content • Clinical quality

201 - 500 employees

🏪 Marketplace

👥 B2C

🏠 Real Estate

Description

• We believe that mental health is just as important as physical health. • We aim to create a world where mental health is no longer stigmatized or marginalized, but rather is embraced as an integral part of one's overall well-being. • We believe that by providing quality care that is both evidence-based and compassionate, we can empower individuals to take charge of their mental health and achieve their full potential. • The Director of Provider Strategy & Operations, Psychiatric Services will act as the General Manager (GM) of Supply for our national Psychiatric Services business, accountable for all supply/provider-related metrics including acquisition, experience & satisfaction, retention, and more. • This role will be tasked with scaling nascent processes & tooling to expand national operations, adapting our systems & offering to a changing regulatory environment, and driving complex cross-functional efforts to build a best-in-class provider experience for psychiatric providers nationwide.

Requirements

• 8+ years of experience in strategy & operations roles with at least 5 years of experience in process and/or product improvement in a high growth organization, for example: tech, consulting, or other fast moving environments • Experience independently owning quantified objectives and hitting hard goals, including identifying/developing key metrics, tying initiatives to key metric improvements, and working both independently and with cross-functional partners to achieve quantifiable goals • Demonstrated experience with leading cross-functional teams to stand up, optimize, and scale new processes and systems • Excellent written and verbal communication skills, with the ability to distill complex issues into structured frameworks and concrete action plans • Strong attention to detail and organizational skills • Proficient with analysis, particularly in Excel /Gsheets. SQL preferred

Benefits

• 100% remote work environment: Working hours to support a healthy work-life balance • Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States • Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA • 401(k) plan access: Start saving for your future • Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees) • Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering • Employee Assistance Program (EAP): Support for your mental and physical health • New hire home office stipend: Set up your workspace for success • Quarterly department stipend: Fund team-building activities or in-person gatherings • Wellness events and lunch & learns: Explore a variety of engaging topics • Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all • Discounted programs: Fetch, SmartSpend, Ladder, SoFi