Senior Patient Strategy and Operations Manager

November 7

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Teletherapy • Psychiatry • Therapy • Clinical Content • Clinical quality

201 - 500

Description

We believe that mental health is just as important as physical health. We recognize that mental health issues can be complex and multifaceted, and we are dedicated to treating the whole person, not just the symptoms. We aim to create a world where mental health is no longer stigmatized or marginalized, but rather is embraced as an integral part of one's overall well-being. We believe that by providing quality care that is both evidence-based and compassionate, we can empower individuals to take charge of their mental health and achieve their full potential. We are seeking a Senior Manager to join our growing Patient Strategy & Operations team. This role will focus on driving patient acquisition and optimizing conversion within our Psychiatric Services business.

Requirements

6+ years of experience in operations-based roles within an organization, with 2+ years of experience managing frontline teams Demonstrated experience with leading cross-functional teams to stand up, optimize, and scale new processes and systems Proficiency in leveraging data to inform decision making Expertise in writing technical requirements, project plans/updates, experiment results, and strategy documents Excellent written and verbal communication skills, with a proven ability to distill complex issues into structured, strategic frameworks and concrete action plans Deep experience spearheading product changes and continuous improvement, within a Product department or collaborating extensively with Product teams

Benefits

100% remote work environment: Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA 401(k) plan access: Start saving for your future Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees) Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering Employee Assistance Program (EAP): Support for your mental and physical health New hire home office stipend: Set up your workspace for success Quarterly department stipend: Fund team-building activities or in-person gatherings Wellness events and lunch & learns: Explore a variety of engaging topics Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all Discounted programs: Fetch, SmartSpend, Ladder, SoFi