Support Specialist II

September 25

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Teletherapy • Psychiatry • Therapy • Clinical Content • Clinical quality

201 - 500

Description

• We believe that mental health is just as important as physical health. • We recognize that mental health issues can be complex and multifaceted, and we are dedicated to treating the whole person, not just the symptoms. • Our team thrives on curiosity and continuous improvement, so if you're excited by the idea of driving efficiency and enhancing the support experience, you'll fit right in. • In this role, you'll have a direct impact on improving our processes and ensuring our clients receive the highest quality support.

Requirements

• 3+ years of working in customer support-based roles • Experience working in a customer-facing role with a pronounced focus on troubleshooting dynamic customer problems • Excellent communication and collaboration skills, with the ability to work autonomously and alongside colleagues on team to solve complex issues • Experience updating and documenting workflows and processes • Proficiency in time management, possessing the ability to handle multiple tasks and prioritize work appropriately • 1+ years of experience in high-growth start-up environment (preferred) • Expertise in healthcare/health-tech industry (preferred) • Proficiency with tools such as Zendesk, Salesforce, Google Suite, and/or similar platforms (preferred) • Previous experience managing projects and providing leadership/mentorship to others on team, externally (i.e. BPO) or internally (preferred) • Experience working cross-functionally across an organization with key stakeholders (preferred)

Benefits

• 100% remote work environment from anywhere in the US • Competitive pay and benefits that don’t change based on location • Health benefits: medical, dental, vision, life, disability, and FSA/HSA • Access to our 401(k) plan • Generous time off policies, including 2 company-wide shutdown weeks each year (for most employees) to focus on self-care • Paid parental leave • Employee Assistance Program (EAP) • Stipend to ensure your home office sets you up for success • Quarterly department stipend for team building or in-person gatherings • Wellness events and lunch & learns spanning many topics