Customer Support Specialist

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saas.group

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Description

• This role is part of the MyWorks team, one of our growing brands at saas.group. • You will be working together with our current customer support team member. • Our customer support activities include helping new users set up and use our product. • Handling questions from existing users; troubleshooting issues. • Curiosity, initiative, and attention to detail are the key characteristics for a successful candidate! • This role requires availability to work U.S. hours, specifically from 9 a.m. to 5 p.m. CT. • Your immediate impact in the first 3-6 months will be: • Becoming comfortable with MyWorks products and ecommerce/accounting industry knowledge. • Gradually assuming ownership of some tickets. • Building troubleshooting skills with our product/development team. • Assisting with managing and growing product documentation. • Your responsibilities include assisting users over ticket and chat.

Requirements

• Passion for helping SaaS product users successfully implement and use a product • Self-motivated with ability to accomplish quality work with minimal supervision • Ability to communicate professionally and diplomatically in a solution-oriented manner • Initiative and ability to work on projects from idea to completion • Resourcefulness, accountability, and enthusiasm for continuous learning • Attention to detail and diligence • Bringing great energy to our positive team culture

Benefits

• Ultimate flexibility: We’re 100% remote. You can work from wherever you like, whenever you like. • Freedom and autonomy: We’re a high-trust team, and you’ll be given lots of flexibility to solve problems in your own way — with plenty of help from the team when you need it. • Minimum bureaucracy: We don’t like to get bogged down with meetings and red tape. We like to be efficient and keep momentum steady & sustainable. • Small & friendly team: We help each other out, have fun, and joke around. • Our network: We are a community of entrepreneurial SaaS professionals that regularly exchange ideas, knowledge, learning and expertise with each other internally. • Flexible time off: We want you to recharge your batteries when needed.