Local Market Payroll Specialist

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Safeguard Global

WebsiteLinkedInAll Job Openings

Global Managed Payroll • Global Outsourcing • Global Professional Services • Global Employer of Record • Global HR Consulting

1001 - 5000 employees

🤝 B2B

📋 Compliance

👥 HR Tech

💰 Venture Round on 2019-05

Description

• Day to day management of customers; to provide excellent service • Timely and accurate facilitating of customer payrolls • Ownership and management of customer queries in a timely fashion • Support and share knowledge with colleagues to ensure the overall effectiveness of the wider team • Identify improvement opportunities; people, processes, resources, etc • Ensure all processes and procedures are followed and developed • Comply with all security policies to maintain/ enhance the confidentiality and integrity of data security • Ensuring customer satisfaction in line with SGWI’s vision and values • Ensuring payments to employees/ authorities are made accurately and on time. • Front line liaison with the Country Partner network to ensure service quality and timely responses to SGWI customer questions/ queries. • Managing front-line inquiries from customers via telephone and email; to build and nurture the relationship we have with the customer and deliver world-class service. • Accurate and timely processing of client payrolls; from receipt of payroll changes (via various methods) to timely dispatch and approval of client payroll. • Keying Payroll Changes – hours worked, change of address and so on • Sending payroll output to a customer for checking and approval • Handling and answering customer questions/ queries within an agreed timeframe. • Coordinate year-end payroll processes, including the production of annual tax statements and compliance reports for India. • Coordinate payroll data integration between HR systems and local payroll systems, ensuring data accuracy and consistency. • Reconcile and validate payroll outputs, including payslips, tax filings, and social security contributions. • Communicate pay calendar updates and deadlines to stakeholders and employees. • Ensure accurate and timely payments to employees and statutory authorities. • Increase customer satisfaction/ enhance the customer experience. • Maintain internal reporting requirements. • Review and validate payroll calculations, including statutory deductions, bonuses, and overtime, for each country. • Develop processes and procedures for the business following customer and business requirements.

Requirements

• Must be 4-5 years in core India payroll. • Excellent communication skills; both written and verbal • Knowledge of Payroll / Taxation, Form 24Q submission process, Investment proofs verification • Experience in managing multiple customers in a payroll/ HR or project management capacity (payroll skills are a distinct advantage) • Strong computing skills • Ability to develop a team of people i.e. share knowledge and expertise with colleagues and customers, coaching, development, ad hoc training. • Demonstrable customer service skills • Good in excel / word/PPT.