Operations Transformation Manager

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SafeRide Health

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Healthcare transportation • Non Emergency Medical Transportation • NEMT

501 - 1000

Description

• Assist in developing and implementing strategic plans with the Strategy team to meet operational OKRs. • Facilitate coordination, communication, and accountability across cross-functional teams including SOP development and processes. • Support the COO and VP in establishing a consistent meeting cadence to track progress and align stakeholders. • Create and support KPI development that is aligned with company OKRs. • Collaborate with the Business Insights team to enhance dashboards tracking performance metrics. • Analyze operational data to provide actionable insights and recommendations for continuous process improvement. • Leverage P&L analysis to identify trends, optimize financial performance, and drive cost-efficiency initiatives. • Conduct in-depth assessments of cost structures to uncover inefficiencies and recommend targeted improvements. • Collaborate with leadership to develop and implement cost-optimization strategies aligned with business objectives while safeguarding service excellence. • Champion a culture of continuous improvement and strategic innovation to enhance operational agility and long-term competitiveness. • Stay up-to-date with market and technology trends to identify disruptive ideas and emerging solutions. • Advocate for innovative solutions to leadership, including the Operations Transformation Committee, to achieve meaningful cost savings.

Requirements

• Bachelor’s degree required. • 1-2 years of consulting experience from a top-tier strategy consulting firm or 2-3 years of associate experience or one year consulting experience. • Mastery in Excel with a solid understanding of data analytics and reporting. • Proven ability to work with cross-functional teams and manage programs in high-impact environments. • Strong communication, analytical, and interpersonal skills. • Analytical mindset with expertise in data visualization, dashboard visualization, and analytics using tools such as SQL, Tableau, and Excel. • Experience in operations transformation, strategic consulting, and process improvement. • Experience thriving in a fast-paced, high-intensity environment.