Vendor Operations Specialist

2 days ago

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technology • property management • software-as-a-service • investment management • community association management

1001 - 5000

💰 Venture Round on 2013-11

Description

• The AI Operations Vendor Operations Specialist will oversee the performance and outcomes for our outsourced (BPO) vendors. • Use a customer-first mindset to ensure that all customer interactions and outcomes are managed effectively. • Measure the vendor team’s performance against established key performance indicators (KPIs). • Partner with the AI Ops Product Expert Team to use data-backed analysis to identify root cause issues.

Requirements

• 1-2 years formally or informally leading a team or developing others in a leadership capacity. • 2-4 years of contact center, customer service, or technical support experience. • 2 years experience working with outsourced vendors (BPOs) in any capacity. • Strong comprehension skills and the ability to clearly communicate both verbally and written. • Experience analyzing and presenting data assessing business performance. • Ability to implement feedback from and deliver feedback to leadership. • A keen attention to detail and maintaining a big-picture perspective. • Familiarity with Google Suite products (Gmail, G-docs, G-sheets, etc.). • Ability to travel domestically and internationally 15-20% of the time.

Benefits

• Regular full-time employees are eligible for benefits - see here. • Opportunities for growth and compelling total rewards. • Coaching and mentorship with best-in-class leaders. • Flexible and personal work environment.