Technical Writer

Yesterday

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lending technology • mortgage servicing • lending solutions • retail loan servicing • consumer loan servicing

201 - 500

Description

• Work with product managers, product marketing, and engineers to produce and maintain documentation, including: User Guides, Integration Guides, API Developer Guides, In-platform documentation (tooltips, welcome instructions, etc.). • Build and maintain client aids that go beyond traditional documentation, such as online video, demos, guided tours, and other educational techniques. • Learn complex concepts and communicate the information in a way that is engaging and understood by users. • Gather customer feedback on documentation to improve usability. • Act as an editor to ensure consistency in training documentation. • Monitor metrics on the usage of training materials as well as direct customer feedback to prioritize future training investments.

Requirements

• Completion of a four-year college degree in a relevant discipline +3 years of experience in a related field or completion of an advanced degree (masters or higher) in an applicable and relevant field +2 years of related experience in an applicable field, or experience will be considered in lieu of a degree. • Financial Industry experience is a plus. • SaaS experience is preferred. • Strong written and verbal communications and experience working with content in multiple mediums. • Experience working cross-departmentally to communicate the nuts and bolts of a product. • Strong experience owning an end-to-end documentation creation process. • Excellent attention to detail and the ability to prioritize and work on multiple projects in a fast-paced, changing environment. • A positive attitude, willing to jump in and tackle new challenges. • Microsoft Suite and MadCap suite of content management/publishing tools experience preferred. • Ability to provide guidance and support to a team. • Customer-focused mindset with a commitment to customer success.

Benefits

• Remote/Hybrid workplace options • Health Benefits • Unlimited Flexible Time Off • Family Planning Services • Tuition Reimbursement • Paid Family Leave • 401(k) Matching • Pet Insurance • LinkedIn Learning • Virtual Social Experiences • Career Pathing • Focus Time Fridays • much, much more!