Managed Services Business Central - Functional Consultant

November 8

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Microsoft Dynamics 365 • Microsoft Dynamics AX Solutions • ERP Implementation • ERP Consulting • Microsoft Dynamics CRM

501 - 1000

Description

• Provide hands-on support, troubleshooting, and consultancy for D365 Business Central (Dynamics NAV) in response to client requests within Service Level Targets (SLTs) • Collaborate closely with customer stakeholders to enhance their use of D365 Business Central, applying best practices in support and service delivery • Proactively identify, analyze, and resolve issues and risks to minimize disruption for clients • Collaborate with team members as part of a global division • Recommend improvements to internal support methodologies and processes, along with proposed solutions • Recognize opportunities for additional service offerings or enhancements that can benefit clients • Liaise with Microsoft and ISV partners to address any technical issues relevant to client support or services • Commit to ongoing professional development, pursuing relevant certifications when necessary • Maintain a professional and positive representation of the business in all interactions.

Requirements

• Demonstrated experience in D365 Business Central (Dynamics NAV) software • Strong understanding of industry-standard business processes as supported by D365 Business Central • Experience in managing complex technology support scenarios • Confident in delivering user support and consultancy tailored to client needs • Attention to detail and a strong commitment to delivering high-quality solutions to clients • Versatile experience across various industries • Proven ability to analyze and solve complex problems with innovative solutions • Self-directed and capable of managing multiple priorities effectively • Excellent client-facing skills with the ability to maintain composure under pressure • Strong focus on client satisfaction and ensuring a positive client experience • Proficient in business analysis and understanding client requirements • Willingness to travel if needed, although travel is generally not expected.

Benefits

• Remote Work • Friday Fun Day • Prepaid Medicine • Annual Bonus • Among others.