Customer Support Manager
November 22, 2024
🇺🇸 United States – Remote
💵 $75k - $100.8k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
💝 Customer Support
🦅 H1B Visa Sponsor
Description
• Responsible for leading a frontline Customer Support team • Own daily management of Frontline Support Team Supervisors • Hire and retain top talent • Drive efficiencies and improve service delivery • Put in place best practices for the support team • Assist Director of Support with strategic projects
Requirements
• 5-8 years of leadership experience in a high-volume support environment • Strong problem-solving skills • Solid knowledge of support processes • Ability to guide teams through high growth • Superior customer-facing skills • Excellent analytic skills and knowledge of reporting tools • Strong technology skills • Proven ability to hire and grow a talented workforce
Benefits
• Full time employees receive a competitive total compensation package • Health benefits • Employee-led remote and flexible working • Samsara for Good charity fund • Much, much more.
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