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Manager - Technical Support Engineering
September 10
🇬🇧 United Kingdom – Remote
⏰ Full Time
🔴 Lead
🟠 Senior
📞 Support Engineer
🇬🇧 UK Skilled Worker Visa Sponsor
Description
• Manage a Tier 2 Technical Support team • Directly monitor, report, and drive improvements in team-level metrics and KPIs • Work collaboratively with managers in multiple support locations • Work cross-functionally with Product Management, Engineering, Sales, Operations, and Marketing
Requirements
• B.A./B.S. required, preferably in a technical or quantitative field (engineering, applied math, etc.) • 10+ years of experience with 5+ years of leadership experience in technical support • Experience working with all types/sizes of customers and able to represent the team internally and externally to senior management and executives
Benefits
• Competitive total compensation package • Employee-led remote and flexible working • Health benefits • Samsara for Good charity fund • Much, much more
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