Order Operations Specialist
Yesterday
Description
• Ensure orders and exchanges are processed accurately and in a timely fashion, audit and communicate errors with Sales team • Respond to Zendesk inquiries from Sales, Customer Success, Customer Support, and Finance team within established SLA’s • Partner with Inventory team to ensure inventory accuracy • Troubleshoot and resolve system errors to ensure prompt order fulfillment and issue resolution • Communicate with our 3PL to expedite orders and resolve shipment delays/issues among shipping carriers • Exceptional team player with demonstrated ability to meet tight deadlines, working well under pressure, exceptional communication skills and high level of adaptability in a rapidly evolving environment • Identify opportunities for process improvements, collaborate with cross functional partners, and create implementation of new process/policies • Champion, role model, and embed Samsara’s cultural principles as we scale globally and across new offices
Requirements
• 1-2+ years experience as an Operations role, with experience in a similar industry • CRM (Salesforce) & ERP (Oracle/Netsuite) or similar application experience a big plus • Zendesk experience is a plus • Intermediate skills in GSuite or MS Office • Fluency in both English and Spanish (verbal and written)
Benefits
• Full time employees receive a competitive total compensation package along with employee-led remote and flexible working • health benefits • Samsara for Good charity fund • much, much more.
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