Samsara
Samsara is a technology company that provides a comprehensive operations platform aimed at improving the efficiency, safety, and sustainability of organizations. Their solutions include video-based safety, vehicle telematics, equipment monitoring, workforce applications, and site visibility. Samsara serves a wide range of industries, including transportation, logistics, construction, and government. The platform connects people, systems, and data, enabling organizations to make faster, data-informed decisions. Samsara's Connected Operations technology helps complex organizations operate more effectively by offering real-time GPS, proactive alerts, compliance training, and asset tracking.
Technical Support Manager
5 days ago
Samsara
Samsara is a technology company that provides a comprehensive operations platform aimed at improving the efficiency, safety, and sustainability of organizations. Their solutions include video-based safety, vehicle telematics, equipment monitoring, workforce applications, and site visibility. Samsara serves a wide range of industries, including transportation, logistics, construction, and government. The platform connects people, systems, and data, enabling organizations to make faster, data-informed decisions. Samsara's Connected Operations technology helps complex organizations operate more effectively by offering real-time GPS, proactive alerts, compliance training, and asset tracking.
📋 Description
• Samsara is a pioneer of the Connected Operations™ Cloud. • We help improve the safety, efficiency, and sustainability of physical operations. • Looking for a Supervisor for Level 1 Technical Support team. • Main priority is coaching and mentoring team members. • Responsible for productivity and leading by example. • Empower team to deliver world-class technical support.
🎯 Requirements
• BA/BS degree or equivalent work experience required. • 2+ years of leadership experience in technical support within a contact center environment in the last 3 years. • Technical acumen in Hardware, Networking, or API integrations. • Bilingual proficiency in English and Spanish is a must. • Proven track record of leading high-performance technical support teams in a high-volume, contact center environment. • Strong understanding of the Behavioral Coaching Model, including experience with SMART goal-setting or similar frameworks. • Experience with performance management and professional development planning for both FTE and contingent workforces. • Familiarity with CRM and ticketing platforms such as Zendesk or Salesforce Service Cloud. • Excellent problem-solving and troubleshooting skills with the ability to think critically and exercise mature judgment. • Superior customer-facing skills, with the ability to effectively communicate and represent Samsara with strategic accounts and partners. • Experience working in a global support environment across multiple time zones.
🏖️ Benefits
• Full time employees receive a competitive total compensation package • Employee-led remote and flexible working • Health benefits • Samsara for Good charity fund • Much, much more.
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