Support Engineer, E.U.

Yesterday

Apply Now

Receive Emails with Similar Jobs

SAP Fioneer

WebsiteLinkedInAll Job Openings

Core Banking Software Solutions • Core Insurance Software Solutions • Financial Services • Cloud Solutions • Digital Transformation

501 - 1000

Description

• ABOUT US • SAP Fioneer builds software and platforms for banks, insurance companies and challengers. • We combine the speed of a start-up with capabilities of a best-in-class software company. • We aspire to be a reliable partner for financial services organizations. • YOUR ROLE • As a Support Engineer, you resolve customer issues, provide guidance and manage tickets. • This role involves root cause analysis and defining proactive measures to avoid recurrence. • YOUR RESPONSIBILITIES • Build strong relationships with stakeholders from product support and service delivery. • Work closely with customers on issue resolution and provide resolution guidance. • Ensure customer satisfaction and continuous improvements in service.

Requirements

• Strong problem solving and critical situation handling skills. • Experience in the financial services environment, ideally with SAP solutions is a plus. • Expert knowledge in application or technical components. • Good communication skills in English. • Previous experience in support organizations and ticket management. • Experience with customer and stakeholder management skills. • Problem Solving-Ability to define & assess a problem, determine the cause, identifying, prioritizing, and selecting alternatives/ action plans for a solution and driving the resolution. • Good communication and presentation skills- Ability to clearly articulate topics and provide proper presentations to internal and external stakeholders. • Industry Knowledge- Expertise knowledge in financial services applications, preferable SAP. • Team player- Ability to build strong relationship with follow team members.

Benefits

• Opportunity to shape the fast-changing financial services landscape. • Flexibility to work and gain experience in different areas of the company as you grow your career. • Fast-paced start-up type culture with an experienced team, strong brand, and an enviable product portfolio • Work with some of the smartest and most driven individuals around the world • Competitive compensation package and countless growth opportunities • Flexible working policy, so you can work when and where it's comfortable for you. • Unparallel impact + Exponential growth + The best of both worlds + Bold innovation + Constant development • Lean hierarchy environment with focus on your growth in providing individual career paths. WELCOME TO THE WORLD OF FIONEERS At Fioneer we combine rock solid technology with bold creativity. We work in partnership with our clients to build a financial ecosystem that is resilient inclusive and future fit. We are investing and building the financial services platforms and offerings that are able to help our clients succeed and win in the fast-changing financial services industry and ecosystem. Our systems are already market leader in today’s world and will be the leading foundation for our client’s success in the future. Join us, if you want to be part of creating the FSI world of tomorrow and enter into a future proof career!