Technical Service Manager - Americas

March 19

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SAP Fioneer

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SAP Fioneer’s vision is to become a leading global provider of financial services software solutions and platforms. We enable customers to innovate and transform their business by combining premier technology with development expertise and a broad ecosystem of partners.

Core Banking Software Solutions • Core Insurance Software Solutions • Financial Services • Cloud Solutions • Digital Transformation

501 - 1000 employees

Founded 2021

📋 Description

• ABOUT US • SAP Fioneer builds software and platforms that enable banks, insurance companies and challengers to run, transform and grow – cost-efficiently and at scale and speed. • Backed by global technology leader SAP and entrepreneurial investor Dediq, we are in a unique position to combine the speed and agility of a start-up with the experience and capabilities of a best-in-class software company. • Benefiting from a broad network of partners, we aspire to be more than just a vendor: a reliable and safe pair of hands that is there today and tomorrow to put financial services organizations at the cutting edge – from established players to disruptive challengers. • As a global business with 1,000 employees in 22 offices across 17 countries, SAP Fioneer’s pioneering spirit is fueled by bold creativity and underpinned by its rock-solid technology.

🎯 Requirements

• Have knowledge in the following SAP areas: SAP Solution manager, SAP BASIS ABAP system administration, performance/workload analysis, HANA database administration • Service reporting and continuous improvement of services • Support service owners and engineers with CI/CD of services and performance, providing customer feedback • Knowledge of S/4HANA architecture, operation • Support migration and deployment activities (brownfield projects and greenfield deployments) • Lead and plan greenfield product deployment on SAP cloud • Coordinate and plan Disaster Recovery tests, plan reviews and maintenance • Liaise with security and internal product teams • Supplier management activities and monitoring of our cloud partners • SAP system maintenance such as upgrades, system copies and kernel updates • Providing technical advisory to our customers for our SAP cloud solutions and services • Lead, guide and coach junior team members • General SAP system administration and tuning • Drive RCA of issues with SAP Fioneer and partner technical teams ensuring efficient RCA process and reporting • SAP on Cloud experience preferred in a hyperscaler environment (AWS, Azure and/or GCP) preferred • Work in a global DevOps environment • Bachelor’s Degree/Master’s Degree in Computer Science, Information Technology, or similar, required. • Good knowledge in SAP BASIS or technology • Fluent English speaker, writer and reader • Good analytical and fast learning skills • Able to work across teams and regions • Good communicator • Calm and steady, should be able to handle customers in Sev 1, Sev 2 situations and de-escalate in area of expertise • 7 + years of experience in SAP system administration, hands on consulting, lead or Technical Service Management role • Ability to work effectively in a fast paced business environment. Flexibility and adaptability are must haves to be successful in this role • Core experience- SAP BASIS, SAP HANA, SAP Solution Manager, SAP on IaaS • Preferrered experience: SAP Business Technology Platform administration, SAP Role build • 4+ years technical administration in BASIS including database experience or knowledge • 4+ years customer facing experience • Basic hyperscaler knowledge

🏖️ Benefits

• Opportunity to shape the fast-changing financial services landscape. • Flexibility to work and gain experience in different areas of the company as you grow your career. • Fast-paced start-up type culture with an experienced team, strong brand, and an enviable product portfolio. • Work with some of the smartest and most driven individuals around the world. • Competitive compensation package and countless growth opportunities. • Flexible working policy, so you can work when and where it's comfortable for you. • Unparallel impact + Exponential growth + The best of both worlds + Bold innovation + Constant development. • Lean hierarchy environment with focus on your growth in providing individual career paths.