Customer Service Representative

2 days ago

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Savista

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Revenue Cycle Management • HIM • Patient Engagement • Revenue Integrity • Accounts Receivable Management

1001 - 5000

Description

• Resolve patient healthcare accounts by negotiating payment with patients/guarantors. • Complete daily account related functions efficiently. • Through inbound and outbound calls, negotiate payment plans, maintain quality score, handle follow-ups.

Requirements

• High school diploma or GED. • At least one year of experience in healthcare customer service or a healthcare certification or degree. • At least six months of experience working in a role with a high volume of either inbound or outbound calls or successful completion of a training course with this content. • Experience in a role that requires accessing multiple databases simultaneously or managing multiple open screens to gather information to discuss with a customer. • Experience with customer interactions that require live, accurate documentation of the encounter. • Demonstrated ability to meet performance objectives. • Demonstrated ability to navigate Internet Explorer and Microsoft Office. • Demonstrated experience communicating effectively with a customer and simplifying complex information. • Experience working with customer support including issue resolution management. • Must be able to pass a pre-employment background and drug screen. • Must be available to work second shift between the hours of 8:30AM ET and 5PM ET.