Customer Support Associate - Employee Assistance Program
Yesterday
Description
• Support employee assistance and behavioral health benefits. • Communicate information regarding services and resources. • Execute routine business support tasks. • Maintain member documentation and privacy. • Triage calls and provide urgent support. • Assist with resource identification for members.
Requirements
• 1 year of customer service and call center experience. • 1 year experience in social, psychological, or human service field providing client support. • Basic computer knowledge (Microsoft Office Suite, Word, Excel, Teams).
Benefits
• Full range of medical, dental, and vision benefits. • 401(k) retirement savings plan. • Employee Stock Purchase Plan available. • Fully-paid term life insurance. • Short-term and long-term disability benefits. • Well-being programs and education assistance. • CVS store discount and partner discount programs. • Paid Time Off (PTO) and paid holidays.
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