Support Specialist

Yesterday

🇺🇸 United States – Remote

🍂 Massachusetts – Remote

Although this job is listed in Massachusetts, this company may be open to hiring remote in other states.

💵 $44k - $58k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

Apply Now

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GN Group

WebsiteLinkedInAll Job Openings

Technology • Hearing • Consumer audio solutions • Smart Hearing aids • Integrated headsets

5001 - 10000 employees

Founded 1869

📡 Telecommunications

🤖 Artificial Intelligence

Description

• Deliver customer-focused technical support for Jabra products • Provide Tier 2 technical support via calls, emails, and possibly live chat • Educate customers on website tools and resources • Document all customer contact information and support issues • Demonstrate empathy and responsible judgment with customers • Work as a team for exceptional customer experiences • Develop strong relationships with customers • Test and evaluate new products prior to release

Requirements

• Verbal/Written fluency in Brazilian - Portuguese required • Similar fluency in Spanish is a plus • Experience with video conferencing, including Zoom Rooms and Microsoft Teams Rooms sought • Experience with cellphones, apps, and Bluetooth technology preferred • Minimum 2 years proven customer service experience • Experience supporting B2C customers within a high contact support center • Proficiency with Microsoft Office applications • Excellent communication skills – both verbal and written

Benefits

• Annual bonuses • Health insurance • 401(k) plan • Paid vacation and holidays