Network Operations Engineer - I

Yesterday

Apply Now

Receive Emails with Similar Jobs

SBA Communications

WebsiteLinkedInAll Job Openings

1001 - 5000

💰 Private Equity Round on 1997-01

Description

• The primary function of this position is to provide first-line technical escalations for technicians supporting multiple disciplines (Transport, DAS, Microwave, Data Centers, and ISP). • This position is also responsible for providing higher level surveillance and incident management support for the organization. • Monitor local switching, networks, systems and applications to include troubleshooting, tuning and maintenance as well as execute proactive measures to reduce equipment outages. • Provide on call support to the 24x7 Network Operations Center and its technicians. • Identify and analyze network events from Network Management System (NMS). • Troubleshoot and evaluate network problems and repair as applicable or recommend the best solutions while escalating to next tier support and above, according to NOC procedures. • Follow through and assist in troubleshooting after escalating to next tier team. • Resolve service issues that involve multiple users or ones that cannot be resolved by the lower level techs. • Escalate to Sr Engineer, as necessary. • Responsible for configuration audits to ensure the organization’s standard configuration and execute fault & performance management processes. • Respond to network incidents and activities which include supporting SLA commitments between Network Operations and customers (internal and external). • Work independently with little supervision while providing clear documentation of activities, including customer, management, and reporting oriented information as well as detailed technical information. • Understand and respond properly to escalation procedures. • Inform management in a clear, concise, and timely manner of any customer or technical issues. • Complete and maintain quarterly internal training and certification standards. • Maintain a professional attitude and appearance while exhibiting a personable, polite, and patient behavior at all times. • Provide technical guidance and assistance to NOC team members during network deployments and ongoing operations. • Support skills development program for Tier 1 NOC technicians. • Work cross functionally with other team members and groups within the organization. • Other projects and duties as assigned.

Requirements

• Bilingual in English/Spanish preferred • Associate's Degree in Engineering or computer science related degree; or High School Diploma/GED and 4+ years' experience in DAS operations, supporting Internet Service Provider (ISP) and IXP. • Network experience in a centralized repair/troubleshooting/testing environment that included answering telephones, logging events in a ticketing system, and providing technical support and repair coordination. • Knowledge of switching, routing, and transport technologies and concepts, particularly as related to network services. • Understanding of various network related services DHCP, DNS, TFTP, FTP, NTP, SSH, SMTP, POP3, and SNMP. • Demonstrated knowledge and advanced proficiency working with Microsoft Office Suite software including Microsoft Word, Microsoft Excel, Microsoft PowerPoint and Microsoft Outlook. • Domestic Travel Visit data centers, DAS sites, and other future sites • Valid Government Issued Driver's License • Cisco Certified Network Associate (CCNA) • Juniper Networks Certified Professional (JNCIP-DC) • Information Technology Infrastructure Library (ITIL)