ScalableOS
ScalableOS is a premier offshore staffing partner specializing in custom offshoring solutions for Managed Service Providers (MSPs) and Tax & Accounting firms. Based in the Philippines, ScalableOS provides dedicated teams that work as an extension of its clients' operations, ensuring full integration and management. The company focuses on delivering cost-effective solutions while maintaining a high standard of expertise, enabling businesses to maximize efficiency and performance through tailor-made staffing solutions.
People Success Partner
March 3
ScalableOS
ScalableOS is a premier offshore staffing partner specializing in custom offshoring solutions for Managed Service Providers (MSPs) and Tax & Accounting firms. Based in the Philippines, ScalableOS provides dedicated teams that work as an extension of its clients' operations, ensuring full integration and management. The company focuses on delivering cost-effective solutions while maintaining a high standard of expertise, enabling businesses to maximize efficiency and performance through tailor-made staffing solutions.
📋 Description
• This is a remote position. • The People Success Partner (PSP) will serve as the main point of contact for the client's offshore employees. • They will represent the offshore employees and help ensure smooth collaboration and mutual success. • This role involves maintaining regular communication, effectively managing performance, and promptly addressing any concerns that arise with offshore employees. • The PSP will also be responsible for implementing proactive strategies to prevent employee turnover, ensuring alignment between client and employee engagement, and promoting client retention. • Additionally, the PSP will identify opportunities for growth, including upselling and employee referrals, to support ongoing business expansion.
🎯 Requirements
• Experience: At least 3+ years of experience in HR, employee engagement, or a related field. • Prior experience in managing offshore employees or working in a similar capacity is highly desirable. • Skills: Strong communication and interpersonal skills to effectively manage relationships with offshore employees and clients. • Excellent performance management and coaching skills to ensure employees meet or exceed KPIs and client expectations. • Proficiency in developing and implementing employee engagement programs to enhance retention. • Ability to collaborate with internal teams to address performance or operational issues. • Knowledge: Understanding of HR principles and best practices, particularly in employee engagement and turnover prevention. • Familiarity with CRM systems and customer success tools. • Attributes: Proactive and solution-oriented mindset to address employee concerns and improve satisfaction. • Strong organizational skills and attention to detail to manage multiple priorities and maintain accurate records.
🏖️ Benefits
• Full Philippine Statutory Benefits • 13th month Pay • De Minimis Allowance • Night shift differential pay • PTO • Health insurance • Life insurance - (maximum of PHP 3M coverage) • Equipment
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