October 9
• Responsible for quality and customer experience with Managed IT Help Desk • Management of support tickets, workflows and team collaboration • Client-facing position with daily interaction involving customer satisfaction and scheduling • Monitor active Help Desk tickets to ensure quality • Assist in inter-department ticket assignment and provide first Point of Contact for escalation • Build team cohesion and customer support culture
• High School Diploma or GED • 2 years of IT Management experience • 2 years of Call Center experience • Experience in leading a team, including hiring, training, and performance management • Basic understanding of project management principles • Ability to develop training programs for help desk staff • Experience in managing budgets and controlling costs related to help desk operations • Proficiency in generating and analyzing reports to track performance
• EPO medical plan option • HSA medical plans with employer contributions to your HSA Account • dental • vision • company-paid life insurance • company-paid short- and long-term disability coverage • 401K savings plan with a generous company match • company wide well-being program to lower annual health insurance premiums • Tuition Reimbursement Plan covering up to $5,250 • LinkedIn Learning platform for skill development
Apply NowOctober 8
1001 - 5000
Helpdesk Analyst providing Tier 1 support for Computrition's software and systems.
October 8
51 - 200
Provide technical support for Compitrition's foodservice and nutrition software solutions.
September 17
11 - 50
Provide technical support for customers of Starforge Systems' gaming products.