Product Specialist - Permitting

October 20

Apply Now

Receive Emails with Similar Jobs

Schneider Geospatial, LLC

WebsiteLinkedInAll Job Openings

11 - 50

💰 Private Equity Round on 2022-06

Description

• Setup new clients with Schneider Geospatial’s online permit tracking SaaS product. • Work closely with client contacts to ensure a smooth implementation. • Provide excellent remote customer service for clients to ensure success with their products. • Troubleshoot and resolve issues and provide user guidance related to our software products and related technologies. • Direct engagement with client organizations and their users to understand their processes and integrate our software solutions to improve those processes. • Work on small teams with an entrepreneurial attitude. • Configuration and deployment of SaaS product updates for new and existing clients. • Project tracking and status reporting to clients. • Respond to client support requests, phone calls and emails in a timely manner. • Support case tracking, documentation, and status reporting to clients. • Development of documentation and other reference materials to be used for implementation, training, and support. • Train clients on how to use their Schneider Geospatial SimpliCITY software products. • Excellent communication, enunciation, and grammar skills (in the English language) are highly important.

Requirements

• BA/BS or Certificate in Community/Regional Planning, Construction Management and Inspection, Public Administration, or related field. • One year or more of Permit Software Management/Administration experience is preferred. • Strong desire to successfully and enthusiastically support software that is being used to solve customer problems. • Solid understanding of municipal permitting and inspection programs is a strong plus. • Experience with local government (county and municipal) operations, especially pertaining to permitting & licensing, inspections, and/or code enforcement. • Experience with Schneider Geospatial’s SimpliCITY software products is a strong plus. • Experience with Structured Query Language (SQL) and Relational Database Management Systems (RDBMS) is a plus. • Preference will be given to candidates located in the New England region of the U.S.