Automation Consultant - Region US/NA

October 21

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ScriptRunner

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IT Automation • Enterprise IT management • IT Process Automation • IT Operations • PowerShell Automation

11 - 50

Description

• Collaborate with customers to evaluate their specific requirements, identify potential automation opportunities, and provide advice on achievable value. • Master and maintain deep product knowledge, including integrations, to effectively guide customers through the setup and deployment process. • Assist new customers with platform setup and POC guidance, ensuring they are equipped with the tools and knowledge for a successful implementation and smooth transition to our Customer Success Team. • Serve as a key technical advisor, delivering tailored solutions and answering detailed technical questions related to the integration of our automation platform in diverse IT environments. • Act as a liaison between Sales, Marketing and Customer Success, ensuring all teams are aligned in delivering an exceptional customer experience. • Share insights and feedback gained from customer engagements with internal teams to help refine and improve our offerings. • Represent the company at trade shows, community events, and other industry gatherings, both in person and virtually, showcasing the benefits of our automation platform.

Requirements

• Strong customer-centric mindset with the ability to collaborate closely with customers to define and achieve their automation goals. • Deep technical understanding of automation tools, platforms, and IT environments, with a talent for translating complex solutions into clear value for customers. • Excellent communication skills, capable of conveying the vision of an automation journey in a way that inspires customers and drives adoption. • Ability to work cross-functionally with Marketing, Sales and Customer Success teams to ensure alignment and customer satisfaction.