Search Atlas
Search Atlas is an all-in-one SEO software platform designed to streamline and enhance the online presence of marketing agencies. It features a variety of tools including automation for SEO tasks, keyword research, content generation, backlink analysis, and local SEO management. With capabilities such as real-time site auditing, competitor analysis, and customizable dashboards, Search Atlas aims to maximize organic traffic and improve SEO performance for businesses of all sizes.
SEO • SEO Tools • Keyword Ranking • Google Ranmking • SERP
Director of Customer Success
March 12
Search Atlas
Search Atlas is an all-in-one SEO software platform designed to streamline and enhance the online presence of marketing agencies. It features a variety of tools including automation for SEO tasks, keyword research, content generation, backlink analysis, and local SEO management. With capabilities such as real-time site auditing, competitor analysis, and customizable dashboards, Search Atlas aims to maximize organic traffic and improve SEO performance for businesses of all sizes.
SEO • SEO Tools • Keyword Ranking • Google Ranmking • SERP
📋 Description
• We are looking for an experienced Director of Customer Success to lead and scale our customer success function. • This role requires a strategic leader with a deep understanding of SaaS and customer retention strategies, strong operational expertise, and the ability to drive both customer satisfaction and business outcomes. • As a key member of our leadership team, you will own the customer success strategy, enhance processes, and ensure our customers achieve maximum value from our product. • You should be highly analytical, proactive, and able to collaborate cross-functionally with product, sales, and marketing teams. • This role requires working in EST. • Responsibilities include defining and executing a customer success strategy aligned with company goals to drive retention, expansion, and customer satisfaction.
🎯 Requirements
• Proven experience in a senior customer success leadership role, preferably in SaaS • Strong ability to analyze customer data and develop strategic initiatives that enhance retention and satisfaction • Exceptional leadership and team management skills with experience growing and scaling teams • Ability to work cross-functionally with product, sales, and marketing to drive customer outcomes • Technical mindset with the ability to deeply understand our product and identify usability improvements • Experience creating Loom videos or similar formats to document product issues and propose solutions • Background in SaaS or SEO is a strong plus • Fluent in written and verbal English • Comfortable working in a fast-paced startup environment
🏖️ Benefits
• 11 Days PTO • Christmas Day • New Years Day
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