Product Support Specialist

November 6

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Secfix

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Ethical Hacking • Pentesting • Security Consulting • Pentest • Web Architecture Security

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Description

• About Secfix: Secfix automates security compliance for SMBs in Europe. • About Our Team: We’re a fun, close-knit team on a mission to automate security and compliance for modern companies. • Role Responsibilities: As a Product Support Specialist, serve as the first point of contact for product-related inquiries. • The ideal candidate has a background in technical product support within a B2B SaaS environment, with a strong understanding of software products.

Requirements

• 2-4 years of customer-facing experience in technical support or similar roles in a SaaS company. • Familiarity with cloud platforms (AWS, Google Cloud, Microsoft Azure), APIs and a good understanding of support tools like Zendesk/Intercom. Basic knowledge of SQL is a plus. • Skilled at analyzing issues and collaborating with engineering teams to solve complex technical problems without hands-on coding. • Exceptional written and verbal communication in English, comfortable in customer chat interactions and in crafting detailed knowledge base articles. • Driven to take full ownership of customer issues from identification to resolution, including documentation. • Enthusiastic about working in a fast-paced startup environment, quick to learn, and proactive in adopting new tools and technologies.

Benefits

• Remote Work: 100% remote work with a virtual office in Gather. • Competitive Salary: Industry-competitive local salaries.We pay local rates that are at or above the market. We share this philosophy with GitLab. • Equity: Generous equity package – we’re all owners of Secfix and beneficiaries of our collective success. • Holidays: 26 days holiday + local public holidays. • Health Insurance: Comprehensive health coverage. • Development Budget: €1,000 annual personal development budget. • Workspace Budget: Remote workspace budget and access to co-working spaces. • Annual Retreat: Annual retreat to build connections and inspire ideas (this year we’re headed to Milan!). • Tech Equipment: Latest tech equipment (MacBook, monitors, headphones). • Company Events: Company-wide events to build relationships and have some fun! • Mentorship: We are backed by top VCs and accelerators and have direct access to world-class mentors.