Technical Account Manager

October 10

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Second Front Systems

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Software as a Service • DevOps • DevSecOps • Platform as a Service • Defense Market

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Description

• Second Front Systems (2F) is seeking a motivated Technical Account Manager to support our team. • The work will be dynamic and wide-ranging, supporting the deployment and scale of our Game Warden platform and future platform offerings of Second Front. • The Technical Account Manager will be responsible for ensuring successful outcomes of applications to the GameWarden platform and providing ongoing Technical Support to a dedicated group of customers. • This role requires excellent workload and project management skills, focusing time where most value can be delivered, and balancing competing requirements.

Requirements

• 5+ years of industry experience in a client/professional services, sales engineer, senior support engineer • Experience in Confluence, Salesforce, and Gitlab • Very strong customer service and excellent communications skills, both written and oral • A history of successfully leading and directing technical staff through crisis situations • Adaptable and willing to learn new technologies • Knowledge of project management and strong time management skills • Knowledge of compliance regulations and records management pertaining to the ATO process

Benefits

• Competitive Salary • 100% Healthcare, vision and dental coverage • 401(k) + 3% company contribution • Wellness perks (Fitness classes, mental health resources) • Equity incentive plan • Tech + office supplies stipend • Annual professional development stipend • Flexible paid time off + federal holidays off • Parental leave • Work from anywhere