UX Research Partner

April 5

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

⛰️ Colorado – Remote

Although this job is listed in Colorado, this company may be open to hiring remote in other states.

+2 more states

🏄 California – Remote ⛰️ Colorado – Remote 🌲 North Carolina – Remote 🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔬 UX Researcher

🦅 H1B Visa Sponsor

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Section

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Section is an AI learning platform that provides hands-on courses designed to boost productivity and creativity in the workplace. With offerings such as the AI Academy and Mini-MBA, Section equips professionals with practical skills and strategies to effectively integrate AI into various business functions. The platform features workshops, live courses, and a community support system to help members navigate the complexities of generative AI and enhance their professional capabilities.

E-learning • MBA • education • strategy

11 - 50 employees

Founded 2019

🤖 Artificial Intelligence

📚 Education

☁️ SaaS

📋 Description

• Great Question is the all-in-one customer research platform for understanding your customers. • We're looking for a unique individual with a combined research and research operations background to join our high-performing, fully-remote Customer Success team. • This customer-facing role is pivotal in ensuring our customers not only adopt our platform but also excel in scaling and democratizing their research practices according to best practices. • You will be responsible for training and onboarding customers on both our software and research strategy, documenting and sharing best practices, running pilot programs, and facilitating repeatable programs like researcher office hours that help our customers achieve their goals. • The ideal candidate will possess a diverse, credible UX research background, demonstrating a strong understanding of research methodologies, while also being process-driven and willing to tackle the necessary operational tasks. • As an early member of our Customer Success team (and the first in this specialization), you'll be a crucial asset in our journey. • Empower our Enterprise customers to conduct impactful UX research safely, scalably, and consistently.

🎯 Requirements

• You possess 5+ years of experience in UX research, research operations, or research program management • 3+ years of direct customer research or interaction, and a proven track record of developing and implementing successful UX research democratization and training programs at Enterprise-level organizations (1,000+ employees). • You have experience building functions or specializations from the ground up (e.g., startup environment, first research hire, new initiative development) and excel at simplifying complex technical information into actionable insights. • You cultivate strong relationships with diverse, executive-level stakeholders and are driven by curiosity, experimentation, and a passion for uncovering insights that influence business decisions. • You are customer-centric, prioritizing positive user experiences, and demonstrate high conviction and pride in delivering your best work. • You are coachable, thrive under pressure, and possess the ability to work effectively and independently in a remote setting. • You consistently demonstrate excellence through dependability, hard work, focus, determination, and accountability.

🏖️ Benefits

• Competitive Salary + Equity • Medical Insurance - Large Company Contribution • Always Remote • Education Stipend • Flexible PTO and Holidays • Offsites, Regular Team Events, Virtual Gatherings, and more